Return Eligibility
Eligibility, timelines and product conditions will be stated in the final policy in accordance with applicable consumer law.
ReturnsRequest a return
RefundsRefund status
CancellationsOrder changes
SupportWe can help
Your Purchase, Our Commitment
How to Request a Return
Contact support with your order number and describe the item you wish to return.
Refunds
Approved refunds will be issued using the applicable payment method, within the period specified in the final policy.
Order Cancellations
Cancellation requests are handled in accordance with the purchase status and applicable legal rights.
Damaged or Incorrect Items
Contact us with the order details and photographs, so our team can review and assist.
Have a question about a return?
Reach out to the NORTAVOS support team.